At MAKINA Technologies, our mission is simple: to provide truly excellent service that prolongs the life of your equipment. Whether it’s diagnostics, repairs or upgrades, we treat every customer with true professionalism and expertise.
MAKINA is one of the leading Apple Authorised Service Centres in Dubai. Our Apple-certified technicians are specialists in the latest software and hardware, so you can rest easy knowing your device is in the right hands. Whether it’s an iPhone, iPad, iPod, Apple Watch or Mac, we can fix your device so that it functions like it should.
Our dedication to quality services is matched by our professionalism. By that we mean being knowledgeable, honest, and efficient. We will always be transparent in our assessment of your repair requirements and never promise what we cannot deliver.
There are times when a repair is really urgent. We understand this and we can offer you priority services as an optional extra that puts you at the head of the queue.
We go to great lengths to ensure your satisfaction. It is our top priority. We go above and beyond when necessary to ensure your equipment is working in the best condition.
MAKINA is approved by Apple to uphold the extremely high Apple reputation for customer service and satisfaction. Our technicians receive the very same advanced training as Apple’s own gurus. We are supplied directly with components from Apple. This is vital because non-approved repairers may substitute counterfeit non-Apple components that could void your device’s warranty.
MAKINA operates as a trusted member of the Apple extended ecosystem. We are fully accountable to Apple’s stringent controls for the repairs and services that we deliver to our customers.
The services provided by an Apple store are the very same as those provided by MAKINA. Our Apple-trained technicians have wide experience and the expertise in servicing and troubleshooting.
Courtesy. Integrity. Reliability. That is our promise to you!
The name MAKINA derives from the word “machine” - multiple parts working simultaneously to perform a specific task.
Founded by an Apple enthusiast and technology entrepreneur, MAKINA is a state-of- the-art independent Service Centre and consulting firm, and home to a team of Apple-Certified experts with over 30 years of combined experience. Just like a machine where each moving part contributes to the overall power and performance, each member of the MAKINA team has a greater purpose: to serve their customers in the best possible way.
MAKINA is a finely tuned machine where all the parts mesh together effortlessly to deliver an unrivaled service to the customer.
MAKINA delivers high-quality maintenance for all Apple devices, whether under warranty, in AppleCare or out of warranty. Apple trains the company’s technicians in the latest hardware and software, honing their expertise in the latest advances in all Apple devices and Mac technology. Services include Macs and iPhone services, repairs and upgrades.
Apple devices are woven into the routine of everyday life, and if something goes wrong, a professional hand is critical.
MAKINA was founded for one very simple reason: to provide Apple enthusiasts, individuals and businesses of all sizes with a place to go to for expert evaluations, advice, repairs and upgrades for their Apple products. MAKINA’s reputation is built on our passion for engineering, technology, and excellent customer service.
"MAKINA delivers Expertise and Excellence you can depend on."
From expert assessments and diagnostics to skilled repairs and upgrades, our Apple-certified technicians deliver the same level of service as an Apple store for all products that are sold worldwide officially.
Our technicians are trained by Apple and are highly skilled, install only genuine Apple components supplied by Apple to us, and advanced diagnostic equipment and tools supplied by Apple. They are committed to delivering only the highest standard of Apple excellence to our customers.
MAKINA Technologies assists consumers, businesses, as well as government and educational clientele. We are recognised for fast turnarounds, a high success rate of repairs and consistently receiving positive customer feedback.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer.
Why MAKINA?
Click to Play VideoMAKINA is an iPhone Service Provider, fully certified by Apple. Our Apple-trained technicians have wide experience and expertise in servicing and troubleshooting iPhones. We service all devices, even out-of-warranty as well as under AppleCare and in warranty.
Typically we examine your device immediately and give you a preliminary assessment on the spot. Our technicians install only genuine Apple components covered by an Apple warranty that will be honoured at all Apple Stores worldwide.
We strongly recommend that before bringing your iPhone for service we ask that you please backup your iPhone using iTunes or iCloud and disable FMiP (Find my iPhone) feature.
Did you check our FAQs? Many Frequently Asked Questions are answered there.
MAKINA is an Apple Authorised Service Provider, offering a number of options for repairing your Mac. We can help with accidental damage as well as repairs under warranty or out of warranty.
Expect a turnaround of 3 to 4 days (business days) under normal circumstances. For urgent jobs where you need the fastest possible completion, take advantage of our Fast Track service.
Our online Service Request facility speeds the whole process up when you send us details before you bring your equipment into us for repair.
Did you check our FAQs? Many Frequently Asked Questions are answered there.
MAKINA are experts at reviving out-of-warranty equipment. We can repair any issue rapidly and efficiently, whether it’s lines on the screen, no power-up, your Mac failing to boot, slow running... we have the answer.
Typical out of warranty repairs include the following issues:
We can replace your failed or dying Mac hard drive with one of greater capacity and speed. Alternatively we can supply an SSD drive (solid state). Our optional data recovery service can attempt to recover data from a failed hard drive. If you have backed up to an external backup drive or Time Machine, we can restore from that to a new hard drive or SSD drive once we have installed it. Our data recovery service incurs an additional charge.
Book a service appointment and schedule a time slot for bringing your Mac to us.
Did you check our FAQs? Many Frequently Asked Questions are answered there.
Typically this includes liquid spillages, accidentally dropping your device, and so on.
MAKINA has performed countless repairs following accidental damage incidents
Accidental damage often includes:
Every accidental damage incident is different. When faced with an accidental damage type of repair, MAKINA technicians focus in on the damaged components. This usually results in a reduced cost for the customer.
Schedule a service appointment to obtain a time slot for bringing your equipment here for repair.
Did you check our FAQs? Many Frequently Asked Questions are answered there.
EXCHANGE and REPAIR EXTENSION PROGRAMS
MAKINA can repair all products that are under a recall or Apple quality program at no charge to you. It is very straightforward. Just bring it into us. You do not need to contact Apple.
Accidents happen. If your iPhone screen gets cracked, we can help.
Get your “Screen Replaced” from Apple-certified experts.
MAKINA offers iPhone “Screen Replacement” services using genuine Apple parts.
If your iPhone has a damaged screen (broken/cracked) or accidental damage you may be able to benefit from the official Apple iPhone ‘Screen Replacement’ services provided by us. Unlike non-genuine and third party screen repair vendors, we only use genuine Apple parts, so your Apple Warranty is never invalidated.
Upon physical inspection and diagnostics, our tech-team experts will be able to decide if the device has suffered any additional internal damage beyond the screen. In the event that this should occur, we will be able to offer optional services to have the whole device replaced, at a cost.
In case of ‘Display Screen Replacement’, if the iPhone has additional damage, which makes it ineligible for screen replacement, your device will be processed as an “out of warranty” case with the whole unit replacement. (This will be than considered as a paid service).
We will examine your iPhone before we confirm the repair price. Most screen repairs are caused by accidental damage, which isn’t covered under the Apple warranty.
MAKINA service all devices, within warranty, AppleCare+ and out-of-warranty.
DISCLAIMER:
Having your device serviced by any Non-Apple Authorised repair facility is a violation of the Apple Limited Warranty guidelines. As such, Apple Limited Warranty may get VOID.
PREPARE for REPAIR before you visit us
Before visiting us please make sure you have…
Where Possible we perform in-store repairs, however, some devices may need to be sent to Apple, which increases the turnaround time for repairs. We will notify you as soon as possible if your device needs to be sent away.
Genuine Apple Parts are critical to a quality repair. Visit MAKINA to make sure you get your product back working the way it should.
The repair pricing in this chart applies only to screen damage and battery. If you have any other damage to your iPhone, there will be additional costs.
Prices mentioned are in UAE Dirham (AED)
| MODEL | SCREEN DISPLAY | BATTERY |
|---|---|---|
| iPhone 6S | 550 | 225 |
| iPhone 6S+ | 700 | 250 |
| iPhone 7 | 700 | 225 |
| iPhone 7+ | 800 | 250 |
| iPhone 8 | 700 | 225 |
| iPhone 8+ | 800 | 250 |
| iPhone X | 1250 | 400 |
| iPhone XS | 1250 | 450 |
| iPhone XS MAX | 1500 | 500 |
| iPhone XR | 975 | 450 |
| iPhone 11 | 1100 | 450 |
| iPhone 11 PRO | 1200 | 450 |
| iPhone 11 PRO MAX | 1500 | 500 |
| iPhone SE 2nd GEN | 600 | 250 |
| iPhone SE 3rd GEN | 650 | 250 |
| iPhone 12 | 1200 | 500 |
| iPhone 12 MINI | 1100 | 450 |
| iPhone 12 PRO | 1250 | 500 |
| iPhone 12 PRO MAX | 1500 | 500 |
| iPhone 13 | 1250 | 500 |
| iPhone 13 MINI | 1100 | 450 |
| iPhone 13 PRO | 1300 | 500 |
| iPhone 13 PRO MAX | 1600 | 550 |
| iPhone 14 | 1400 | 600 |
| iPhone 14+ | 1600 | 650 |
| iPhone 14 PRO | 1700 | 600 |
| iPhone 14 PRO MAX | 1750 | 650 |
1. All iOS devices in AppleCare+ are subject to a Service Fee for ADH (Accidental Damage in Handling) incidents.
All prices are subject to change without prior notice.
AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-Certified technicians.
Prices mentioned are in UAE Dirham (AED)
| SCREEN/DISPLAY DAMAGE | ALL OTHER DAMAGE | |
|---|---|---|
| iPhone | 99 | 349 |
| Mac | 349 | 1149 |
| iMac | 349 | 1149 |
| ACCIDENTAL DAMAGE SERVICE FEE | |
|---|---|
| iPad | 179 |
| AirPods | 99 |
| Apple Watch | 249 |
| Apple Pencil | 99 |
| Beats Headphones | 99 |
* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.
All prices are subject to change without prior notice.
We operate a simple ticketing system on a first come, first served basis. Just call by our store during opening hours to drop off your device and explain the problem. If it is really urgent, then do call us beforehand for a rapid evaluation and we will tell you if we can give your job top priority.
No. Experience tells us that it’s not practical to attempt to understand and evaluate an issue over the phone. Results are almost always unsatisfactory. We really do need to physically see your device and get a hands-on assessment.
Every spillage incident is different because liquids can get into all sorts of places with very different results each time. Sometimes you may escape with no apparent impact, and on other occasions your device will die. Obviously we need to inspect the damage by removing the casing, so we cannot estimate the repair costs until you bring the device into our store.
No. We use our own cables because we know their characteristics and that helps to avoid confusion and speeds up repair time. The same applies to peripherals, such as your mouse. Unless the problem relates specifically to something like a cable or mouse etc. then we do not need to see them.
Probably not but we cannot guarantee it. It is a very rare fault that requires us to erase a hard drive but data loss can results from many causes, despite the great care and attention we will take to prevent that from happening. Play safe and take a backup first. Always ensure that you can restore from that backup also. The same applies to installed software. You should ensure that you can reinstall all software should the worst happen.
Possibly yes, because troubleshooting those devices frequently requires us to wipe the memory storage. Backing up your device is NOT part of our standard service and we cannot be held responsible for any data loss. You should definitely back up your device to iCloud or to iTunes before bringing it to us. Also disable the iCloud “Find my iPhone” option because that prevents us from carrying out repairs
Just because we have not been in contact with you does not mean we have forgotten your job. Far from it. Some issues take longer to diagnose than others. We always try to work as fast as possible so do please be patient. We will be only too happy to let you know once we have pinned down the root cause of your problem or know the completion timetable for certain.
The first thing we do for some issues is to upgrade the software with the current version from iTunes because that often resolves some glitches. That is something you can do yourself. First, backup your device, upgrade the software and then restore your backup. If the issue is not resolved, you can take another backup and set your iPad or iPhone as a new device. If it still is not working then the problem may lie in the hardware and you need to bring it in to our store. If you have tried those steps before you come, it will make for faster turnaround time for our repair service. See instructions here for these steps.
As rechargeable batteries grow older, they lose the long life they had at the start. That is inevitable. Sometimes apps can be power greedy and you may learn some useful hints here. If that does not help, then we are happy to test your device and prove you with a diagnosis.
Apple takes great care to provide the best customer satisfaction possible. That care extends to ensuring that approved service providers like MAKINA adhere to the extremely high standards demanded by Apple. That includes using only parts supplied by Apple and having all technical staff trained by Apple. MAKINA technicians are trained to the very same standards as in-house Apple staff.
The warranty on your device depends on having all servicing carried out by approved companies like MAKINA. That’s how Apple ensures that its high standards are upheld. Non-approved repairers may use counterfeit parts. That could very likely result in sub-standard operation of your device and could also void your warranty.
If your need for repair is truly urgent, our Fast Track option may be the answer. Your job is attended to immediately and remains a priority, ahead of all other jobs, until it is completed. Like all repairs, the time taken depends on the availability of parts or other issues that are outside MAKINA’s control. But you are guaranteed that your job is at the top of the queue at all times.
Before visiting us please make sure you have…
We do not take any responsibilities for loss of data, screen protectors or cases.
If you need urgent iPhone Screen replacement MAKINA offers a Fast Track service please enquire at the time and we will ensure that your repairs are dealt on priority basis. This Fast Track Service will be on additional cost as compare to normal service.
Check our iPhone Repairs Section For more details.
All major credit cards, cash and bank transfer are accepted
AppleCare+ Service Fees
Prices mentioned are in UAE Dirham(AED)
| SCREEN/DISPLAY DAMAGE | ALL OTHER DAMAGE | |
|---|---|---|
| iPhone | 99 | 349 |
| Mac | 349 | 1149 |
| iMac | 349 | 1149 |
| ACCIDENTAL DAMAGE SERVICE FEE | |
|---|---|
| iPad | 179 |
| AirPods | 99 |
| Apple Watch | 249 |
| Apple Pencil | 99 |
| Beats Headphones | 99 |
AppleCare+ Notes / Disclaimer:
* Back-glass only repairs are available for iPhone 12 and iPhone 13 models only. Terms and conditions apply.
All prices are subject to change without prior notice.
We care about our environment and we want to do our bit to keep electronic equipment from going to landfill as waste.
We refurbish old equipment and direct it to worthy causes.
You can work with us so that our joint efforts make a difference.
The MAKINA CARE Program
Note: Give us your Apple devices/machines and we will enhance and repair them at our own cost, as our contribution, and pass them on as recertified/refurbished equipment to a second lease of life.
REUSE & REPURPOSE before RECYCLE
Do you have old equipment lying around that you want cleared out of the way?
Or are you considering upgrading and need to dispose of existing kit?
We take your donated equipment, check it over and then find a new home and a worthy cause for it.
For example, schools in impoverished parts of the world are crying out for computer equipment. You can make a real difference to the lives of children by allowing us to channel your unwanted items to a worthy cause.
Re-purposing your unwanted computer equipment delivers not one but two worthwhile benefits. Donating your computer rather than recycling it keeps it out of landfill and minimizes the environmental impact. It then goes to be gratefully accepted by worthy and needy organizations, schools and communities to improve their capabilities and facilities.
MAKINA Technologies LLC
Saratoga Complex
Shop # 19
[Behind Millennium Al Barsha]
22nd Street
P O Box 454303
Al Barsha FIRST
Dubai - United Arab Emirates
Phone: +971 4 392 8484
Email: info@makinatech.com
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: CLOSED
GPS Coordinates: 25.11531, 55.19548
Makani Number: 18059 789
Scan For Location
Did you check our FAQs? Many Frequently Asked Questions are answered there.
No appointment is necessary kindly call or fill in the Book an Appointment form.
Being an Apple Authorised Service Provider gives MAKINA access to Apple Genuine Parts and our Certified Engineers can repair all Apple products without voiding Apple warranty.
MAKINA is recognised for fast turnarounds, a high success rate of repairs and consistently receiving positive customer feedback.
MAKINA Technologies LLC – (referred herein as MAKINA)
PRIVACY POLICY
This privacy policy sets out how “Makina Technologies” uses and protects any information that you give “Makina Technologies” when you use this website.
“Makina Technologies” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Makina Technologies” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2016.
What we collect
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@makinatech.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Given the unprecedented and challenging situation with the COVID-19 (Coronavirus) PANDEMIC, our business will be closed.
We will reopen on 26 April 2020
Until then
Stay safe, stay healthy & stay connected with each other.
A big THANK YOU to the global community of caregivers - you are TRUE HEROES.
